For new items, we will accept returns within 30 days of purchase. To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. You will be responsible for payment of return shipping.
The following items are not available for return or refunds:
- Electronics (including decoders, power packs, switches, etc.)
- Used items
- Custom-made items
- Sale items
Refunds
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within five business days of approval.
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at support@denvertrains.com
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at support@denvertrains.com and we will arrange return.
Returns
To return your product, you should mail your product to: PO Box 743, Brighton, CO 80601.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you may vary.
If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
Contact Us
Contact us at support@denvertrains.com for questions related to refunds and returns. You may also call us at 303-913-8079 (ask for OJ) or 303-945-1351 (ask for Annie).